Terms of sale

Information on how to exercise the right of withdrawal, as regulated by Legislative Decree No. 206 of 06.09.2005.

Pursuant to the provisions of Art. 52 of the Consumer Code, the
Consumer (meaning as such the natural person who makes the purchase outside his or her business and/or professional activity) who has made a purchase on the website www.citislab.it has the right to withdraw from the contract, even without just cause, no later than 14 calendar days from the date of delivery of the order.
To this end, you must send the notice by which you intend to exercise withdrawal by registered letter AR to Citislab srl, Via Cefalonia 55 25124 Brescia, using the standard withdrawal form provided in Annex I, part B, of the Consumer Code.
To facilitate the withdrawal process, you may also send a copy of the notice by e-mail to the following addresses info@citislab.it or by PEC to citislab@legalmail.it. Or via the return request form found at www.citislab.it

Return policy in accordance with Art. 57 dlgs 206/2005

Returned goods must be sent at the customer’s expense by courier within 14 days of receipt, to the same address indicated above for registered mail, arranging it with original packaging so as to ensure its integrity during transport, together with instruction manuals and various accessories. In order to limit damage to the original package, we recommend, when possible, to place it in a second box, on which to note the label provided by Citislab, bearing the authorized goods collection code number.
Affixing labels or adhesive tapes directly on the original product packaging should be avoided in all cases.
If the product is returned in different or incomplete packaging, Citislab reserves the right to charge the customer a penalty for returning a product with unpacked packaging, ranging from a minimum of 20% to 50% of the value of the goods
Within 14 days of receipt of the returned goods, CitisLab, after verification of the integrity of the same, will proceed to make the credit transfer for the exact amount that the customer has paid for the purchase of the ordered goods (including any shipping costs) on the bank details provided by the customer.
Therefore, the only expense that the customer has to incur in order to avail himself of the right of withdrawal is the courier’s transportation charge for sending the goods to our premises.

THE RIGHT OF WITHDRAWAL DOES NOT APPLY ON THE FOLLOWING CATEGORIES OF PRODUCTS.

It is not possible to exercise the right of withdrawal in the cases provided for in Article 59 of the Consumer Code, including the purchase of clearly customized goods, typically Tactile Panels and Tables made ad hoc to the customer’s specifications.

FORFEITURE OF THE RIGHT OF WITHDRAWAL

The right of withdrawal is totally forfeited, for lack of the essential integrity of the good (packaging and/or its contents), in cases where CitisLab ascertains:
-Even partial use of the good and any consumables
-The lack of the outer packaging and/or the original inner packaging;
-The absence of integral elements of the product
-Damage to the product for reasons other than its transport

In the above cases, Citislab will return the purchased goods to the sender, charging the sender the shipping costs
Customers who purchase with VAT number cannot exercise the right of withdrawal .

TRANSPORT DAMAGE:
NOTE: -Before accepting the delivery, carefully check the integrity of the packaging and the quantity of packages.
In the presence of breakage – crushing on the packaging or non-compliance on the mode of delivery affix on the receipt of the carrier the words “With Reserve” followed by a brief and clear description of what was found, or reject the goods if they are obviously damaged. Generic “Control Reservations” will not be accepted.
The court of jurisdiction for any disputes is the court of Brescia.